Return and Exchange Policy

At IVTIVFU, we are committed to delivering high-quality grilling accessories that meet professional standards. If you are not completely satisfied with your purchase, we offer a clear and straightforward 30 day return and exchange policy to ensure confidence in every order.

30 Day Return Eligibility

Returns and exchanges may be requested within 30 days from the date the order is delivered. To qualify, items must be unused, in original condition, and returned with all original packaging, accessories, and included components.

Products that show signs of use, modification, improper handling, or missing parts may not be eligible for return or exchange approval.

Accepted Return Reasons

Returns are accepted for the following reasons:

• Product arrived damaged or defective
• Incorrect item received
• Product did not meet expectations
• Change of mind within the return period

Exchanges

Exchanges are available within the same 30 day return period. Items may be exchanged for the same product or another eligible item, subject to availability at the time the exchange request is processed.

All exchange items must meet the same condition requirements as standard returns.

Refund Processing

Once a returned item is received and inspected, approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on the payment provider. Original shipping charges are non refundable unless the return is approved due to a defect or fulfillment error.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged upon delivery, or incorrectly shipped. In approved cases involving defects or fulfillment errors, return shipping costs will be covered.

Non Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or usage considerations. Any exclusions will be clearly stated on the relevant product page prior to purchase.